How To Fix CRM_CONTRACT023 - Orgl. data is inconsistent between order item &1 and service contract.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 023

• Message text: Orgl. data is inconsistent between order item &1 and service contract.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT023 - Orgl. data is inconsistent between order item &1 and service contract. ?

  The SAP error message CRM_CONTRACT023 indicates that there is an inconsistency in the organizational data between an order item and a service contract. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there is a mismatch in the organizational units (like sales organization, distribution channel, or division) between the order item and the associated service contract.
  Cause:
  
  Mismatch in Organizational Data: The most common cause is that the organizational data (such as sales organization, distribution channel, or division) in the order item does not match the organizational data in the service contract.
  Data Changes: Changes made to the organizational structure or data after the creation of the order or service contract can lead to inconsistencies.
  Incorrect Configuration: Incorrect configuration in the system settings related to organizational units can also lead to this error.
  
  Solution:
  
  
  Check Organizational Data: 
  
  Review the organizational data for both the order item and the service contract. Ensure that they match in terms of sales organization, distribution channel, and division.
  You can do this by navigating to the relevant transaction codes (like VA03 for sales orders and CRM contract management transactions) and checking the details.
  
  
  
  Update Inconsistent Data:
  
  If you find discrepancies, you may need to update either the order item or the service contract to ensure that they are consistent. This may involve changing the organizational data in one of the documents.
  
  
  
  Recreate Documents:
  
  In some cases, if the inconsistencies are too complex to resolve, it may be easier to recreate the order or service contract with the correct organizational data.
  
  
  
  Consult Configuration:
  
  If the issue persists, consult with your SAP configuration team to ensure that the organizational structure is correctly set up in the system.
  
  
  
  Check for Notes and Patches:
  
  Sometimes, SAP releases notes or patches that address specific issues. Check the SAP Support Portal for any relevant notes related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  VA03: Display Sales Order
  CRMD_ORDER: CRM Order Management
  CRMD_ORDERADM_H: Order Administration
  
  
  SAP Notes: Search for SAP Notes related to CRM_CONTRACT023 for any specific guidance or fixes provided by SAP.
  Documentation: Review SAP documentation on CRM contracts and sales orders for a better understanding of how organizational data is structured and managed.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_CONTRACT023 error.