How To Fix CRM_CONTRACT020 - Sold-to party &1 is not eligible for contract item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 020

• Message text: Sold-to party &1 is not eligible for contract item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT020 - Sold-to party &1 is not eligible for contract item &2 ?

  The SAP error message CRM_CONTRACT020 indicates that the sold-to party specified in the contract is not eligible for the contract item. This can occur in the context of SAP Customer Relationship Management (CRM) when creating or processing contracts.
  Causes:
  
  Customer Status: The sold-to party may have a status that does not allow them to enter into contracts. For example, the customer might be blocked or inactive.
  Contract Item Restrictions: The contract item may have specific eligibility criteria that the sold-to party does not meet. This could include restrictions based on customer group, sales area, or other criteria.
  Master Data Issues: There may be issues with the master data of the sold-to party, such as missing or incorrect information.
  Sales Area Configuration: The sales area associated with the sold-to party may not be configured correctly for the contract item.
  Contract Type Restrictions: The type of contract being created may have restrictions that prevent certain sold-to parties from being eligible.
  
  Solutions:
  
  Check Customer Status: Verify the status of the sold-to party in the customer master data. Ensure that the customer is active and not blocked.
  Review Contract Item Eligibility: Check the eligibility criteria for the contract item. Ensure that the sold-to party meets all necessary conditions.
  Validate Master Data: Review the master data for the sold-to party to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Sales Area Configuration: Ensure that the sales area for the sold-to party is correctly set up and that it matches the sales area of the contract item.
  Contract Type Review: If applicable, review the contract type being used and ensure that it allows the sold-to party to be included.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check the customer master data or CRMD_ORDER to review contract details.
  Authorization Issues: Ensure that you have the necessary authorizations to create or modify contracts for the sold-to party.
  Consult Documentation: Refer to SAP documentation or help files for more detailed information on contract management and eligibility criteria.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM.