How To Fix CRM_CONTRACT007 - There are &1 service contracts for sold-to party &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 007

• Message text: There are &1 service contracts for sold-to party &2.

What causes this issue?

You have created a service quotation or service order for sold-to party
&V2&. A minimum of one service contract exists for this sold-to party.
The system settings define that a service contract can be assigned to
the service quotation or service order.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Depending on system settings, the system automatically assigns a service
contract or it displays a dialog box with the available service
contracts. You can then assign a service contract manually.

How to fix this error?

Select a service contract from the dialog box.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT007 - There are &1 service contracts for sold-to party &2. ?

  The SAP error message CRM_CONTRACT007 indicates that there are multiple service contracts associated with a specific sold-to party. This can occur in scenarios where a customer has multiple service contracts, and the system is unable to determine which one to use for a particular transaction or process.
  Cause:
  
  Multiple Contracts: The primary cause of this error is that the sold-to party (customer) has more than one active service contract in the system.
  Configuration Issues: There may be configuration settings that do not allow the system to handle multiple contracts effectively.
  Data Integrity Issues: There could be inconsistencies or duplicates in the data related to service contracts.
  
  Solution:
  
  Review Service Contracts: Check the service contracts associated with the sold-to party. You can do this by navigating to the service contract management area in SAP and filtering by the sold-to party.
  Select the Appropriate Contract: If the process you are trying to execute requires a specific contract, ensure that you are selecting the correct one from the list of available contracts.
  Modify Contract Settings: If necessary, modify the settings of the service contracts to ensure that they are correctly configured and that the system can differentiate between them.
  Data Cleanup: If there are duplicate or unnecessary contracts, consider cleaning up the data by archiving or deleting contracts that are no longer needed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling service contracts and resolving related issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage service contracts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and manage service contracts.
  System Configuration: Review the configuration settings in the SAP CRM system related to service contracts to ensure they are set up correctly.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.