How To Fix CRM_CONFIRM_SRV_API402 - No partner determination procedure found for the item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV_API - Message Class for Service Confirmations API

• Message number: 402

• Message text: No partner determination procedure found for the item

What causes this issue?

You have not entered a partner determination procedure in Customizing
for the item category.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE FEHLERHAFTER_BELEG OBJECT DOKU ID TX

How to fix this error?

Enter a partner determination procedure in Customizing for the item
category.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV_API402 - No partner determination procedure found for the item ?

  The SAP error message CRM_CONFIRM_SRV_API402 indicates that there is no partner determination procedure found for the item in the context of a CRM (Customer Relationship Management) transaction. This error typically arises when the system is unable to identify the necessary partner roles (such as sold-to party, ship-to party, etc.) for a specific item in a sales order or service order.
  Cause:
  
  Missing Partner Determination Procedure: The partner determination procedure may not be assigned to the relevant document type or item category.
  Configuration Issues: The configuration settings for partner determination may not be correctly set up in the system.
  Item Category: The item category used in the transaction may not have a partner determination procedure assigned.
  Document Type: The document type for the transaction may not be linked to a partner determination procedure.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Partner Determination Procedure:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Customer Relationship Management > Basic Functions > Partner Determination > Define Partner Determination Procedures.
  Ensure that the partner determination procedure is defined and contains the necessary partner roles.
  
  
  
  Assign Partner Determination Procedure:
  
  Still in SPRO, navigate to Define Partner Determination Procedures and ensure that the procedure is assigned to the relevant document type and item category.
  Check if the item category used in your transaction has the correct partner determination procedure assigned.
  
  
  
  Check Item Category Settings:
  
  Go to the transaction code OVAK to check the item category settings.
  Ensure that the item category is correctly configured to use the appropriate partner determination procedure.
  
  
  
  Check Document Type Settings:
  
  Go to the transaction code OVK1 to check the document type settings.
  Ensure that the document type is linked to the correct partner determination procedure.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Partner Roles: Understand the different partner roles that can be assigned (e.g., sold-to party, ship-to party, payer, etc.) and their significance in the CRM process.
  Documentation: Refer to SAP documentation or help guides for detailed steps on configuring partner determination procedures.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, OVAK, and OVK1 for configuration tasks.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying issues or customizations affecting partner determination.