How To Fix CRM_CONFIRM_SRV004 - Item &2 of service process &1 cannot be confirmed

CRM_CONFIRM_SRV004 - Overview

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 004

• Message text: Item &2 of service process &1 cannot be confirmed

What causes this issue?

You cannot enter a confirmation for the service process item due to its
status.

System Response

To enable you to enter confirmations for service process items, these
items must be released and may not yet have the status <ZK>Closed</>.

How to fix this error?

Check the status for the service process item and if necessary, change
it.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV004 - Item &2 of service process &1 cannot be confirmed ?

  The SAP error message CRM_CONFIRM_SRV004 indicates that there is an issue with confirming a service process in the SAP Customer Relationship Management (CRM) module. Specifically, the message states that "Item &2 of service process &1 cannot be confirmed." This typically occurs when there are inconsistencies or issues with the service order or the items associated with it.
  Causes:
  
  Incomplete Data: The service order or item may not have all the required data filled in, such as status, dates, or other mandatory fields.
  Status Issues: The service order or item may be in a status that does not allow confirmation (e.g., it may be in a "not started" or "completed" status).
  Dependencies: There may be dependencies or prerequisites that have not been met, such as prior confirmations or related documents that need to be processed first.
  Authorization Issues: The user may not have the necessary authorizations to confirm the service item.
  Technical Issues: There could be a