How To Fix CRM_CONFIRM_SRV002 - Correct the Customizing for copying control for item categories

CRM_CONFIRM_SRV002 - Overview

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 002

• Message text: Correct the Customizing for copying control for item categories

What causes this issue?

Customizing has been set up incorrectly with:
Source item category:,,&v1&
Target item category:,,&v2&
When you create a service confirmation with reference to a service
process item, you have the following two options:
The service item for the service process is copied to the confirmation
service item.
The service material item for the service process is copied to the
confirmation material item.

System Response

The transaction has been terminated due to incorrect settings in
Customizing.

How to fix this error?

Change the copying control for item categories in Customizing or change
the item categories in the service process.
Create a new confirmation for the service process.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV002 - Correct the Customizing for copying control for item categories ?

  The SAP error message CRM_CONFIRM_SRV002 typically indicates an issue with the customizing settings for copying control related to item categories in the SAP CRM system. This error often arises when there is a mismatch or missing configuration in the copying control settings that govern how data is transferred between different documents (e.g., from a quotation to a sales order).
  
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Incorrect Customizing Settings: The copying control settings for the relevant item categories may not be properly defined in the system.
  Inconsistent Item Categories: The item categories used in the source document may not have corresponding settings in the target document.
  Custom Development: If there are custom developments or enhancements, they may interfere with the standard copying control logic.
  Transport Issues: If the customizing settings were transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  
  Solution:
  To