How To Fix CRM_CONFIRM_SRV002 - Correct the Customizing for copying control for item categories

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 002

• Message text: Correct the Customizing for copying control for item categories

What causes this issue?

Customizing has been set up incorrectly with:
Source item category:,,&v1&
Target item category:,,&v2&
When you create a service confirmation with reference to a service
process item, you have the following two options:
The service item for the service process is copied to the confirmation
service item.
The service material item for the service process is copied to the
confirmation material item.

System Response

The transaction has been terminated due to incorrect settings in
Customizing.

How to fix this error?

Change the copying control for item categories in Customizing or change
the item categories in the service process.
Create a new confirmation for the service process.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV002 - Correct the Customizing for copying control for item categories ?

  The SAP error message CRM_CONFIRM_SRV002 typically indicates an issue with the customizing settings for copying control related to item categories in the SAP CRM system. This error often arises when there is a mismatch or missing configuration in the copying control settings that govern how data is transferred between different documents (e.g., from a quotation to a sales order).
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Incorrect Customizing Settings: The copying control settings for the relevant item categories may not be properly defined in the system.
  Inconsistent Item Categories: The item categories used in the source document may not have corresponding settings in the target document.
  Custom Development: If there are custom developments or enhancements, they may interfere with the standard copying control logic.
  Transport Issues: If the customizing settings were transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Sales and Distribution > Basic Functions > Copying Control.
  Check the settings for the relevant item categories. Ensure that the copying control settings are correctly defined for the source and target document types.
  
  
  
  Verify Item Categories:
  
  Ensure that the item categories used in the source document are correctly mapped to the item categories in the target document.
  Check if the item categories are active and properly configured.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to the copying control, review the code to ensure it does not interfere with the standard process.
  
  
  
  Test in a Development Environment:
  
  If possible, replicate the issue in a development or test environment to troubleshoot without affecting production data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to copying control and item categories for any specific guidance or known issues.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the customizing settings.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Access the SAP Customizing Implementation Guide.
  OVL2 - Maintain copying control for sales documents.
  OVL3 - Maintain copying control for delivery documents.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to copying control and item categories.
  
  
  
  Community Forums: 
  
  Consider checking SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  
  
  By following these steps, you should be able to identify and correct the underlying issue causing the CRM_CONFIRM_SRV002 error message.