How To Fix CRM_CONFIRM_SRV003 - Service process item is not relevant for confirmation

CRM_CONFIRM_SRV003 - Overview

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 003

• Message text: Service process item is not relevant for confirmation

What causes this issue?

The service process item is not relevant for confirmation (item category
&v1&).

System Response

Confirmations cannot be performed for service process items for which
the flag <ZK>relevant for confirmation</> has not been set in the item
category.

How to fix this error?

Select a different item category for the service process item and create
a new confirmation.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_CONFIRM_SRV003 - Details

• The SAP error message CRM_CONFIRM_SRV003 indicates that the service process item you are trying to confirm is not relevant for confirmation. This can occur in the context of service order processing in SAP CRM (Customer Relationship Management).
  Causes:
  
  Item Status: The service process item may have a status that does not allow for confirmation. For example, if the item is already completed or canceled, it cannot be confirmed again.
  Item Type: The item type may not be configured to allow confirmations. Certain item types in service orders may not be relevant for confirmation.
  Configuration Settings: The configuration settings in the system may not allow for confirmation of certain service items. This could be due to settings in the service order management or confirmation settings.
  Missing Data: Required data for the confirmation process may be missing or incomplete, leading to the item being deemed irrelevant for confirmation.
  Business Rules: There may be specific business rules or logic