How To Fix CRM_CONFIG303 - You can only delete the schedule line from the main item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIG - CRM Configuration Messages

• Message number: 303

• Message text: You can only delete the schedule line from the main item

What causes this issue?

You cannot delete schedule lines that result from components of the
configuration individually.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIG303 - You can only delete the schedule line from the main item ?

  The SAP error message CRM_CONFIG303, which states "You can only delete the schedule line from the main item," typically occurs in the context of managing schedule lines in a sales order or a similar document in SAP CRM. This error indicates that you are trying to delete a schedule line that is not associated with the main item of the order.
  Cause:
  
  Hierarchy Structure: In SAP, schedule lines are linked to main items in a hierarchical structure. If you attempt to delete a schedule line that is part of a sub-item or a different item, the system will prevent this action.
  Item Type: The item you are trying to delete the schedule line from may not be the main item. Only schedule lines from main items can be deleted directly.
  Document Status: The status of the document may also restrict certain actions, including the deletion of schedule lines.
  
  Solution:
  
  Identify the Main Item: Ensure that you are working with the main item of the sales order or document. You can check the item hierarchy in the document to confirm which item is the main item.
  Delete from Main Item: Navigate to the main item and attempt to delete the schedule line from there. This should resolve the error.
  Check Item Types: Verify the item types in the order. If you are dealing with sub-items, you may need to adjust your approach based on the item hierarchy.
  Review Document Status: Ensure that the document is in a status that allows for modifications. If the document is locked or in a completed status, you may need to change its status or unlock it before making changes.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or specific documentation related to CRM order management for more details on item and schedule line management.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order) or CRM_ORDER (Manage CRM Orders) to navigate and manage orders effectively.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to the order. Lack of permissions can also lead to errors when attempting to modify documents.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.