How To Fix CRM_COMPLAINT305 - Reference transaction is not allowed; check your entry

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 305

• Message text: Reference transaction is not allowed; check your entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT305 - Reference transaction is not allowed; check your entry ?

  The SAP error message CRM_COMPLAINT305 ("Reference transaction is not allowed; check your entry") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a complaint or service request that references another transaction that is not permitted.
  Causes:
  
  Invalid Reference Transaction: The transaction you are trying to reference (e.g., a complaint, order, or service request) may not be allowed for the type of transaction you are creating.
  Configuration Settings: The system configuration may restrict certain types of references based on business rules or settings in the CRM system.
  Status of the Reference Transaction: The referenced transaction may be in a status that does not allow it to be used as a reference (e.g., it may be closed or completed).
  Missing Authorizations: The user may not have the necessary authorizations to reference the specific transaction.
  
  Solutions:
  
  Check the Reference Transaction: Verify that the transaction you are trying to reference is valid and allowed for the type of complaint or service request you are creating.
  Review Configuration Settings: Consult with your SAP administrator or functional consultant to review the configuration settings related to reference transactions in the CRM system. This may involve checking the customizing settings in SPRO.
  Check Transaction Status: Ensure that the referenced transaction is in an appropriate status that allows it to be referenced. If it is closed or completed, you may need to create a new transaction instead.
  User Authorizations: Ensure that you have the necessary authorizations to reference the transaction. If not, contact your system administrator to request the required permissions.
  Consult Documentation: Review SAP documentation or help resources for any specific notes or guidelines related to the error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM, such as CRMD_ORDER for managing complaints and service requests.
  User Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.