How To Fix CRM_COMPLAINT303 - &1: Sold-to party is not in any recall target group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 303

• Message text: &1: Sold-to party is not in any recall target group

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT303 - &1: Sold-to party is not in any recall target group ?

  The SAP error message CRM_COMPLAINT303 indicates that the sold-to party (customer) is not included in any recall target group. This error typically arises in the context of complaint management or recall processes within SAP Customer Relationship Management (CRM).
  Cause:
  The error occurs when you attempt to create or process a complaint or recall for a sold-to party that is not part of any defined recall target group. Recall target groups are used to identify customers who are affected by a product recall or complaint, and if the sold-to party is not included in these groups, the system will prevent further processing.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Recall Target Groups:
  
  Navigate to the relevant transaction or configuration where recall target groups are defined.
  Verify if the sold-to party (customer) is included in any of the existing recall target groups.
  
  
  
  Add Sold-to Party to Recall Target Group:
  
  If the sold-to party is not in any recall target group, you will need to add them.
  This can typically be done through the transaction for managing recall target groups (e.g., using transaction code CRMD_ORDER or similar, depending on your SAP version).
  Ensure that the customer is correctly categorized based on the criteria for the recall.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data to ensure that all relevant information is correctly maintained.
  Ensure that the customer is active and has the necessary attributes that would qualify them for inclusion in a recall target group.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to complaint management and recall processes for additional guidance on managing target groups.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that pertain to complaint management and recall processes.
  SAP Notes: Check for any SAP Notes related to CRM_COMPLAINT303 for potential bug fixes or additional guidance.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to modify recall target groups and customer data.
  
  By following these steps, you should be able to address the error and proceed with your complaint or recall process in SAP CRM.