How To Fix CRM_COMPLAINT302 - &1: Sold-to party is not in any marketing campaign target group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 302

• Message text: &1: Sold-to party is not in any marketing campaign target group

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT302 - &1: Sold-to party is not in any marketing campaign target group ?

  The SAP error message CRM_COMPLAINT302 indicates that the sold-to party (the customer associated with a complaint or transaction) is not included in any marketing campaign target group. This can occur in the context of SAP Customer Relationship Management (CRM) when trying to create or process a complaint related to a marketing campaign.
  Cause:
  
  Sold-to Party Not in Target Group: The primary cause of this error is that the sold-to party (customer) is not part of the target group defined for the marketing campaign.
  Target Group Configuration: The target group for the marketing campaign may not have been set up correctly, or the customer may not meet the criteria for inclusion.
  Data Issues: There may be issues with the customer master data, such as missing or incorrect information that prevents the customer from being recognized as part of the target group.
  
  Solution:
  
  
  Check Target Group Membership:
  
  Go to the marketing campaign in question and check the target group settings.
  Verify if the sold-to party is included in the target group. If not, you may need to add the customer to the target group.
  
  
  
  Update Customer Data:
  
  Ensure that the customer master data is complete and accurate. Check for any missing information that might prevent the customer from being included in the target group.
  
  
  
  Re-evaluate Target Group Criteria:
  
  If the target group is defined by specific criteria (e.g., demographics, purchase history), ensure that the sold-to party meets these criteria. You may need to adjust the criteria or add the customer manually.
  
  
  
  Run Campaign Reports:
  
  Use campaign reporting tools in SAP CRM to analyze the target group and see why the sold-to party is excluded.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to marketing campaigns and target groups for additional guidance.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Refer to the official SAP documentation for detailed information on managing marketing campaigns and target groups.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage customers and campaigns (e.g., CRMD_ORDER for complaints).
  User Exits and Enhancements: If your organization has custom enhancements, check if any user exits or custom logic might be affecting the target group assignment.
  
  By following these steps, you should be able to resolve the error and ensure that the sold-to party is correctly included in the marketing campaign target group.