How To Fix CRM_COMPLAINT300 - Multiple carriers exist for order item

CRM_COMPLAINT300 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 300

• Message text: Multiple carriers exist for order item

What causes this issue?

The carrier was classified as the causer of the complaint.

System Response

The system discovered that the associated sales order item was supplied
by multiple carriers.

How to fix this error?

Switch to the <ZK>partner</> tab of the complaint item and select the
correct carrier as causer.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT300 - Multiple carriers exist for order item ?

  The SAP error message CRM_COMPLAINT300 indicates that there are multiple carriers assigned to a single order item in the CRM system. This situation can arise in scenarios where an order item is associated with different shipping or delivery carriers, which can lead to confusion in processing the order.
  
  Cause:
  
  Multiple Shipping Conditions: The order item may have been assigned multiple shipping conditions or carriers due to manual entries or system configurations.
  Data Entry Errors: During the order creation or modification process, incorrect data may have been entered, leading to multiple carriers being assigned.
  Integration Issues: If the order is integrated with other systems (like logistics or transportation management systems), discrepancies in data can lead to multiple carriers being assigned.
  Configuration Settings: The system configuration may allow for multiple carriers to be assigned to a single item, which can lead to this error if not handled properly.
  
  
  Solution:
  
  Review Order Item Details: Check the order item in question