How To Fix CRM_COMPLAINT300 - Multiple carriers exist for order item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 300

• Message text: Multiple carriers exist for order item

What causes this issue?

The carrier was classified as the causer of the complaint.

System Response

The system discovered that the associated sales order item was supplied
by multiple carriers.

How to fix this error?

Switch to the <ZK>partner</> tab of the complaint item and select the
correct carrier as causer.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT300 - Multiple carriers exist for order item ?

  The SAP error message CRM_COMPLAINT300 indicates that there are multiple carriers assigned to a single order item in the CRM system. This situation can arise in scenarios where an order item is associated with different shipping or delivery carriers, which can lead to confusion in processing the order.
  Cause:
  
  Multiple Shipping Conditions: The order item may have been assigned multiple shipping conditions or carriers due to manual entries or system configurations.
  Data Entry Errors: During the order creation or modification process, incorrect data may have been entered, leading to multiple carriers being assigned.
  Integration Issues: If the order is integrated with other systems (like logistics or transportation management systems), discrepancies in data can lead to multiple carriers being assigned.
  Configuration Settings: The system configuration may allow for multiple carriers to be assigned to a single item, which can lead to this error if not handled properly.
  
  Solution:
  
  Review Order Item Details: Check the order item in question to see the assigned carriers. You can do this by navigating to the order details in the CRM system.
  Remove Duplicate Carriers: If you find multiple carriers assigned, you will need to remove the duplicates. This can typically be done in the order management screen by editing the shipping details.
  Check Configuration Settings: Review the configuration settings in the SAP system to ensure that the assignment of carriers is set up correctly. This may involve consulting with your SAP Basis or configuration team.
  Data Validation: Implement data validation checks during order entry to prevent multiple carriers from being assigned in the future.
  Consult Documentation: Refer to SAP documentation or help resources for specific steps related to your version of SAP CRM, as the process may vary slightly.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_COMPLAINT to access and modify order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve underlying issues.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to modify order details, as restrictions may prevent necessary changes.
  Testing: After making changes, conduct tests to ensure that the issue is resolved and that the order can be processed without further errors.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.