How To Fix CRM_COMPLAINT307 - Enter a serial number for item(s) with serial number reference

CRM_COMPLAINT307 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 307

• Message text: Enter a serial number for item(s) with serial number reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT307 - Enter a serial number for item(s) with serial number reference ?

  The SAP error message CRM_COMPLAINT307 indicates that a serial number must be entered for items that are associated with serial number references in a complaint or service order. This typically occurs in the context of managing complaints or service requests where specific items are tracked by their serial numbers.
  
  Cause:
  
  Serial Number Requirement: The item in question is configured to require a serial number, but none has been provided in the complaint or service order.
  Item Configuration: The item may be set up in the system to track serial numbers, which means that any transaction involving this item must include a valid serial number.
  Data Entry Error: The user may have overlooked entering the serial number or may have entered it incorrectly.
  
  
  Solution:
  
  Enter Serial Number: Ensure that you enter a valid serial number for the item(s) that require it. This can usually be done in the item details section of the complaint or service order.
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