How To Fix CRM_COMPL_UI006 - You have not specified a reference document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_UI - Complaints Messages

• Message number: 006

• Message text: You have not specified a reference document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_UI006 - You have not specified a reference document ?

  The SAP error message CRM_COMPL_UI006, which states "You have not specified a reference document," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a transaction (like a complaint, service request, or similar) without providing a necessary reference document. This reference document could be an order, a contract, or any other relevant document that is required for the transaction being processed.
  Cause:
  
  Missing Reference Document: The most common cause is that the user has not entered a reference document number in the relevant field.
  Incorrect Configuration: The system may be configured in such a way that it mandates a reference document for certain transactions, and this requirement is not being met.
  User Error: The user may have overlooked the field or misunderstood the requirement for the transaction.
  
  Solution:
  
  Enter the Reference Document: Check the transaction screen for a field labeled "Reference Document" or similar. Enter the appropriate document number that is required for the transaction.
  Review Configuration: If you believe that the reference document should not be mandatory, consult with your SAP administrator or functional consultant to review the configuration settings in the CRM system. They may need to adjust the settings to make the reference document optional.
  Check User Training: Ensure that users are adequately trained on the process and understand when and how to enter reference documents.
  Consult Documentation: Refer to the SAP documentation or help files for the specific transaction you are working with to understand the requirements for reference documents.
  
  Related Information:
  
  Transaction Types: Different transaction types in CRM may have different requirements for reference documents. Make sure you are aware of the specific requirements for the transaction you are working on.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and enter reference documents in the system.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.