How To Fix CRM_COMPL_ARM104 - Advanced Returns Management Upload: Error received from ERP_LORD_SET

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM - Messages for Complaint Advanced Return Mgmt. Integration

• Message number: 104

• Message text: Advanced Returns Management Upload: Error received from ERP_LORD_SET

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM104 - Advanced Returns Management Upload: Error received from ERP_LORD_SET ?

  The SAP error message "CRM_COMPL_ARM104 Advanced Returns Management Upload: Error received from ERP_LORD_SET" typically occurs in the context of the Advanced Returns Management (ARM) functionality in SAP CRM when there is an issue with the data being uploaded to the ERP system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the communication between the CRM and ERP systems.
  Causes:
  
  Data Inconsistencies: The data being uploaded may not meet the required format or may contain invalid entries (e.g., incorrect material numbers, customer data, etc.).
  Configuration Issues: There may be configuration problems in the Advanced Returns Management settings or in the integration between CRM and ERP.
  Authorization Issues: The user or process attempting to perform the upload may not have the necessary authorizations in the ERP system.
  System Communication Problems: There could be issues with the RFC (Remote Function Call) connection between the CRM and ERP systems.
  Missing Master Data: Required master data (like customer or material master) may be missing in the ERP system.
  
  Solutions:
  
  Check Data Validity: Review the data being uploaded for any inconsistencies or invalid entries. Ensure that all required fields are populated correctly.
  Review Configuration: Verify the configuration settings for Advanced Returns Management in both CRM and ERP systems. Ensure that all necessary settings are correctly defined.
  Check Authorizations: Ensure that the user or process has the necessary authorizations to perform the upload in the ERP system.
  Test RFC Connection: Use transaction SM59 in the ERP system to check the RFC connection from CRM to ERP. Ensure that the connection is active and functioning correctly.
  Review Logs: Check the application logs in both CRM and ERP systems for more detailed error messages that can provide insights into the root cause of the issue. Use transaction SLG1 in the CRM system to view logs related to Advanced Returns Management.
  Master Data Verification: Ensure that all required master data is available and correctly maintained in the ERP system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search for notes related to "CRM_COMPL_ARM104" in the SAP Support Portal.
  Documentation: Review the official SAP documentation for Advanced Returns Management to ensure that all prerequisites and configurations are correctly set up.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.