How To Fix CRM_CIC720 - Model &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 720

• Message text: Model &1 has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC720 - Model &1 has been deleted ?

  The SAP error message "CRM_CIC720 Model &1 has been deleted" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the CRM Interaction Center (CIC). This error indicates that a specific model (denoted by &1) that the system is trying to access has been deleted or is no longer available.
  Cause:
  
  Model Deletion: The most straightforward cause is that the model referenced in the error message has been deleted from the system. This could happen due to data maintenance activities or cleanup processes.
  Data Inconsistency: There may be inconsistencies in the database where the model is referenced, leading to the system not being able to find it.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to the system trying to access a model that is not valid or has been removed.
  Transport Issues: If the model was part of a transport request that was not properly imported, it could lead to this error.
  
  Solution:
  
  Check Model Existence: Verify if the model still exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to list available models.
  Recreate the Model: If the model has been deleted and is required for business processes, you may need to recreate it. This can involve using the same parameters and settings as the original model.
  Review Change Logs: Check the change logs or transport logs to see if there were any recent changes that might have led to the deletion of the model.
  Data Consistency Check: Run consistency checks in the CRM system to identify and resolve any inconsistencies that may be causing the error.
  Consult Documentation: Refer to SAP documentation or notes related to the specific model and error message for additional guidance.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help you navigate the CRM data model.
  SAP Notes: Search for SAP Notes related to CRM_CIC720 for any patches or updates that may address this issue.
  System Logs: Check system logs (SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the error related to the deleted model in SAP CRM.