How To Fix CRM_CIC718 - Select only one model

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 718

• Message text: Select only one model

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC718 - Select only one model ?

  The SAP error message CRM_CIC718: "Select only one model" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the CRM Interaction Center (CIC). This error indicates that the system expects the user to select only one model (or item) from a list, but multiple models have been selected instead.
  Cause:
  
  Multiple Selections: The most common cause of this error is that the user has selected more than one model in a scenario where only a single model is allowed. This could happen in various contexts, such as when creating a service request, sales order, or any other transaction that requires a single model selection.
  Configuration Issues: There may be configuration settings in the CRM system that enforce single selection for certain operations, leading to this error if the user attempts to select multiple items.
  User Interface Limitations: The user interface may not clearly indicate that only one selection is allowed, leading to confusion.
  
  Solution:
  
  Select Only One Model: The immediate solution is to ensure that you only select one model from the available options. Review your selections and deselect any additional models before proceeding.
  Check for User Guidance: If the interface does not provide clear guidance, refer to the user documentation or training materials for the specific transaction you are working on to understand the selection requirements.
  Review Configuration: If you believe that the error is occurring incorrectly (for example, if the business process should allow multiple selections), consult with your SAP administrator or technical team to review the configuration settings related to model selection in the CRM system.
  Error Handling: If you encounter this error frequently, consider implementing error handling or user training to minimize the chances of selecting multiple models inadvertently.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional insights or updates.
  User Training: Providing training sessions for users on how to navigate the CRM system effectively can help reduce the occurrence of such errors.
  System Logs: If the issue persists, reviewing system logs or debugging the transaction may provide further insights into why the error is occurring.
  
  If you continue to experience issues or if the error does not seem to align with the expected behavior, it may be beneficial to reach out to SAP support for further assistance.