How To Fix CRM_CIC705 - Profile &1 not deleted (error in DB table &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 705

• Message text: Profile &1 not deleted (error in DB table &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC705 - Profile &1 not deleted (error in DB table &2) ?

  The SAP error message CRM_CIC705 indicates that there was an issue when trying to delete a profile in the CRM system. The message typically states that the profile specified (denoted by &1) could not be deleted due to an error in the database table (denoted by &2). 
  Causes:
  
  Database Constraints: The profile may be linked to other records in the database, which prevents its deletion due to referential integrity constraints.
  Locking Issues: The database table may be locked by another transaction or user, preventing the deletion operation.
  Authorization Issues: The user attempting to delete the profile may not have the necessary authorizations to perform the deletion.
  Corrupted Data: There may be corrupted entries in the database table that are causing the deletion to fail.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard deletion process.
  
  Solutions:
  
  Check Dependencies: Investigate if the profile is linked to other objects (like transactions, activities, etc.) and remove those dependencies before attempting to delete the profile again.
  Release Locks: Use transaction codes like SM12 to check for and release any locks on the database table that might be preventing the deletion.
  Review Authorizations: Ensure that the user has the necessary authorizations to delete the profile. This can be checked using transaction SU53 or by consulting with your security team.
  Database Consistency Check: Run consistency checks on the database to identify and fix any corrupted data entries. This may involve using transaction codes like SE14 for database table adjustments.
  Check Custom Code: If there are any custom developments, review the code to ensure it is not interfering with the standard deletion process. You may need to consult with your ABAP developers for this.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE14 (Database Utility), SM12 (Lock Entries), and SU53 (Authorization Check).
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance, providing them with the error details and any relevant logs.
  Documentation: Review the official SAP documentation for CRM and database management for more insights into handling such errors.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to successfully delete the profile.