How To Fix CRM_CIC698 - Object &1 is in customer namespace. Process?

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 698

• Message text: Object &1 is in customer namespace. Process?

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC698 - Object &1 is in customer namespace. Process? ?

  The SAP error message CRM_CIC698 indicates that an object is in the customer namespace, which typically means that the object you are trying to access or manipulate is part of a custom development or enhancement that has been implemented in your SAP system. This error often arises in the context of CRM (Customer Relationship Management) applications, particularly when dealing with custom objects or enhancements.
  Cause:
  
  Custom Development: The object you are trying to access is a custom object created in the customer namespace (usually starting with a "Z" or "Y").
  Authorization Issues: You may not have the necessary authorizations to access or modify the object in the customer namespace.
  Configuration Issues: There may be configuration settings that are not correctly set up for the custom object.
  Transport Issues: If the object was recently transported from a development environment to a production environment, there may be issues with the transport itself.
  
  Solution:
  
  Check Object Existence: Verify that the object exists in the system and is correctly defined in the customer namespace.
  Authorization Check: Ensure that you have the necessary authorizations to access the object. You may need to consult with your SAP security team to verify your roles and permissions.
  Review Custom Code: If you are a developer or have access to the development team, review the custom code related to the object to ensure it is functioning as intended.
  Consult Documentation: If the object is part of a custom development, refer to any documentation or specifications that were created during the development process.
  Transport Management: If the object was recently transported, check the transport logs for any errors or issues that may have occurred during the transport process.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  Related Information:
  
  Namespace: In SAP, the customer namespace is reserved for custom developments. Objects in this namespace are typically prefixed with "Z" or "Y".
  Transaction Codes: You may use transaction codes like SE80 (Object Navigator) or SE11 (Data Dictionary) to explore the custom objects and their definitions.
  Debugging: If you have access to debugging tools, you can set breakpoints to analyze the flow of the program and identify where the error is occurring.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_CIC698 error in your SAP system.