How To Fix CRM_CIC607 - No entry for product proposal outside IC WinClient exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 607

• Message text: No entry for product proposal outside IC WinClient exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC607 - No entry for product proposal outside IC WinClient exists ?

  The SAP error message CRM_CIC607 indicates that there is no entry for the product proposal outside the Interaction Center (IC) WinClient. This typically occurs in the context of SAP CRM when users are trying to access or utilize product proposals in a scenario where the system does not have the necessary data or configuration to support that action.
  Cause:
  
  Missing Product Proposal Data: The product proposal may not be defined or available in the system for the specific context or transaction you are trying to execute.
  Configuration Issues: There may be configuration settings that are not properly set up in the SAP CRM system, particularly related to product proposals.
  User Role/Authorization: The user may not have the necessary authorizations to access product proposals outside of the IC WinClient.
  System Limitations: The functionality may be limited to the IC WinClient, and the action you are trying to perform is not supported in the current environment.
  
  Solution:
  
  
  Check Product Proposal Configuration:
  
  Ensure that the product proposals are correctly defined in the system. You can do this by navigating to the relevant configuration settings in SAP CRM.
  Verify that the product proposal is active and assigned to the relevant sales area or organizational unit.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to access product proposals. This can be done by reviewing the user roles and profiles in the SAP system.
  
  
  
  Use IC WinClient:
  
  If the functionality is limited to the IC WinClient, consider performing the action within that environment. This may involve accessing the CRM system through the appropriate client interface.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM product proposals for any specific requirements or limitations that may apply.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to product proposals in SAP CRM, such as CRMD_ORDER for managing sales orders and proposals.
  User Guides: Review user guides or training materials for SAP CRM to understand how product proposals are intended to be used and any prerequisites for their use.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.