How To Fix CRM_CIC073 - Only use the BP Role fields in certain scenarios (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 073

• Message text: Only use the BP Role fields in certain scenarios (see long text)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC073 - Only use the BP Role fields in certain scenarios (see long text) ?

  The SAP error message CRM_CIC073 indicates that there is a restriction on using Business Partner (BP) role fields in certain scenarios within the SAP Customer Relationship Management (CRM) system. This error typically arises when users attempt to manipulate or access BP role fields in contexts where it is not permitted.
  Cause:
  The error is triggered when:
  
  Inappropriate Context: The BP role fields are being accessed or modified in a scenario that does not support them. This could happen in transaction processing or when certain conditions are not met.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the use of BP role fields based on the business process or transaction type.
  Data Integrity: The system may be enforcing data integrity rules that prevent the use of certain fields to ensure that the data remains consistent and valid.
  
  Solution:
  To resolve the CRM_CIC073 error, consider the following steps:
  
  
  Review the Long Text: Check the long text associated with the error message for specific details on the scenarios where BP role fields can be used. This will provide guidance on the correct usage.
  
  
  Check Configuration: Review the configuration settings related to Business Partners and their roles in the CRM system. Ensure that the roles are correctly defined and that the system is set up to allow their use in the intended scenarios.
  
  
  Context Verification: Ensure that you are in the correct context or transaction where the BP role fields are allowed. If you are trying to access these fields in an unsupported transaction, switch to a valid one.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more information on the specific scenarios where BP role fields are applicable.
  
  
  Seek Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific system configuration and business processes.
  
  
  Related Information:
  
  Business Partner Roles: Understanding the different roles assigned to Business Partners in SAP CRM is crucial. Each role can have specific attributes and functions, and not all roles may be applicable in every scenario.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide updates and patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with the transaction codes related to Business Partner management in SAP CRM, as this can help in navigating the system more effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.