How To Fix CRM_CIC003 - Framework ID &1 contains no hidden action box component

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 003

• Message text: Framework ID &1 contains no hidden action box component

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC003 - Framework ID &1 contains no hidden action box component ?

  The SAP error message CRM_CIC003 indicates that the specified Framework ID does not contain a hidden action box component. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when working with the CRM Interaction Center (IC) or when customizing the UI framework.
  Cause:
  
  Missing Component: The Framework ID specified in the error does not have a hidden action box component defined. This could be due to a misconfiguration or an incomplete setup of the UI framework.
  Incorrect Framework ID: The Framework ID being referenced may not be valid or may not correspond to the expected configuration.
  Custom Development Issues: If there have been custom developments or modifications to the standard framework, it is possible that the hidden action box component was inadvertently removed or not implemented correctly.
  
  Solution:
  
  
  Check Framework Configuration:
  
  Go to the SAP CRM UI configuration and verify that the Framework ID in question is correctly set up.
  Ensure that the hidden action box component is included in the framework configuration.
  
  
  
  Review Customizations:
  
  If there are custom developments, review the code to ensure that the hidden action box component is properly defined and included.
  Check for any recent changes that might have affected the framework configuration.
  
  
  
  Use Transaction CRMC_UI_FRAME:
  
  Use transaction code CRMC_UI_FRAME to access the framework configuration and verify the components associated with the Framework ID.
  Ensure that the hidden action box component is listed and correctly configured.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that might address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to the CRM Interaction Center and UI framework for any specific requirements regarding the hidden action box component.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the details of the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Framework ID: This is a unique identifier for a specific UI framework configuration in SAP CRM.
  Hidden Action Box: This component typically contains actions that can be performed on the current context or data displayed in the UI.
  SAP CRM Interaction Center: A part of SAP CRM that provides tools for customer service representatives to manage customer interactions effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.