How To Fix CRM_CIC002 - Please wait...

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 002

• Message text: Please wait...

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC002 - Please wait... ?

  The SAP error message CRM_CIC002, which states "Please wait...", typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the CRM Interaction Center (IC). This message can indicate that the system is processing a request, but it may also be a sign of an underlying issue that is causing delays or failures in processing.
  Possible Causes:
  
  System Performance Issues: The system may be experiencing high load or performance issues, leading to delays in processing requests.
  Network Latency: Slow network connections can cause delays in communication between the client and the server.
  Long-running Processes: Certain operations may take longer than expected, especially if they involve complex queries or large datasets.
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center can lead to processing delays.
  Database Locks: If there are locks on the database due to other transactions, it may cause delays in processing requests.
  
  Solutions:
  
  Check System Performance: Monitor the system performance using transaction codes like ST03N (Workload Analysis) or ST22 (Dump Analysis) to identify any bottlenecks.
  Network Check: Ensure that the network connection is stable and has sufficient bandwidth. You may want to run network diagnostics to identify any issues.
  Review Long-running Processes: Use transaction SM66 (Global Work Process Overview) to check for any long-running processes that may be causing delays.
  Configuration Review: Review the configuration settings in the CRM system to ensure they are set up correctly. This may involve checking settings related to the Interaction Center.
  Database Monitoring: Use transaction SM12 (Display and Delete Locks) to check for any locks on the database that may be causing delays. If locks are found, investigate the transactions holding those locks.
  Increase Timeout Settings: If the operation is expected to take a long time, consider increasing the timeout settings in the system to prevent premature termination of the process.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on performance tuning for the CRM system.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction SLG1) for any error messages or warnings that may provide additional context for the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.