How To Fix CRM_CIC001 - Master record does not exist for this user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 001

• Message text: Master record does not exist for this user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC001 - Master record does not exist for this user ?

  The SAP error message CRM_CIC001: Master record does not exist for this user typically occurs in the SAP Customer Relationship Management (CRM) system when a user tries to access a function or transaction that requires a master record (like a business partner or user profile) that has not been created or is not properly linked to the user.
  Causes:
  
  Missing Business Partner: The user does not have a corresponding business partner record in the system.
  User Profile Issues: The user profile may not be correctly set up or linked to the necessary business partner.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner data.
  Data Inconsistencies: There may be inconsistencies or errors in the data that prevent the system from recognizing the master record.
  
  Solutions:
  
  
  Create or Update Business Partner:
  
  Check if the user has a corresponding business partner record in the system.
  If not, create a new business partner record using transaction code BP (Business Partner).
  Ensure that the business partner is correctly assigned to the user.
  
  
  
  Check User Profile:
  
  Verify that the user profile is correctly set up in the system.
  Ensure that the user is assigned to the correct roles and has the necessary authorizations.
  
  
  
  Authorization Check:
  
  Review the user’s authorizations to ensure they have access to the required business partner data.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any data issues that may be causing the error.
  Use transaction codes like SLG1 to check for logs related to the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the error message for additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  SU53: Display Authorization Check
  SLG1: Application Log
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  User Roles: Ensure that the user has the appropriate roles assigned in the system to access CRM functionalities.
  
  By following these steps, you should be able to resolve the CRM_CIC001 error and ensure that the user can access the necessary CRM functionalities.