How To Fix CRM_CIC001 - Master record does not exist for this user

CRM_CIC001 - Overview

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 001

• Message text: Master record does not exist for this user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC001 - Master record does not exist for this user ?

  The SAP error message CRM_CIC001: Master record does not exist for this user typically occurs in the SAP Customer Relationship Management (CRM) system when a user tries to access a function or transaction that requires a master record (like a business partner or user profile) that has not been created or is not properly linked to the user.
  Causes:
  
  Missing Business Partner: The user does not have a corresponding business partner record in the system.
  User Profile Issues: The user profile may not be correctly set up or linked to the necessary business partner.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner data.
  Data Inconsistencies: There may be inconsistencies or errors in the data that prevent the system from recognizing the master record.
  
  Solutions:
  
  
  Create or Update Business Partner:
  
  Check if the user has a corresponding business partner record in the system.
  If not, create a new business partner record using transaction