How To Fix CRM_CFG_SC_IL020 - Product &1 is assigned to categories (&2, &3) with different prod. roles

CRM_CFG_SC_IL020 - Overview

• Message type: E = Error

• Message class: CRM_CFG_SC_IL - Message Class of package CRM_CFG_SC_IL

• Message number: 020

• Message text: Product &1 is assigned to categories (&2, &3) with different prod. roles

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC_IL020 - Product &1 is assigned to categories (&2, &3) with different prod. roles ?

  The SAP error message CRM_CFG_SC_IL020 indicates that a product is assigned to multiple categories that have different product roles. This situation can lead to inconsistencies in how the product is managed and utilized within the system.
  
  Cause:
  The error occurs when:
  
  A product is assigned to more than one category in the SAP CRM system.
  These categories have been defined with different product roles, which can create conflicts in how the product is treated in various processes (e.g., sales, service, etc.).
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Product and Categories:
  
  Check the product number (&1) mentioned in the error message.
  Identify the categories (&2, &3) that the product is assigned to.
  
  
  
  Review Product Roles:
  
  Examine the product roles assigned to each category. You can do this by navigating to the category settings in the SAP CRM system.
  Determine the roles that are conflicting.
  
  
  
  Reassign the Product:
  
  Decide on a single category that the product should belong to,