How To Fix CRM_CFG_SC_IL020 - Product &1 is assigned to categories (&2, &3) with different prod. roles

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC_IL - Message Class of package CRM_CFG_SC_IL

• Message number: 020

• Message text: Product &1 is assigned to categories (&2, &3) with different prod. roles

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC_IL020 - Product &1 is assigned to categories (&2, &3) with different prod. roles ?

  The SAP error message CRM_CFG_SC_IL020 indicates that a product is assigned to multiple categories that have different product roles. This situation can lead to inconsistencies in how the product is managed and utilized within the system.
  Cause:
  The error occurs when:
  
  A product is assigned to more than one category in the SAP CRM system.
  These categories have been defined with different product roles, which can create conflicts in how the product is treated in various processes (e.g., sales, service, etc.).
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Product and Categories:
  
  Check the product number (&1) mentioned in the error message.
  Identify the categories (&2, &3) that the product is assigned to.
  
  
  
  Review Product Roles:
  
  Examine the product roles assigned to each category. You can do this by navigating to the category settings in the SAP CRM system.
  Determine the roles that are conflicting.
  
  
  
  Reassign the Product:
  
  Decide on a single category that the product should belong to, based on the required product role for your business process.
  Remove the product from the other category or adjust the category assignments to ensure that the product is only associated with categories that have the same product role.
  
  
  
  Adjust Category Settings:
  
  If necessary, modify the category settings to ensure that they align with the intended use of the product. This may involve changing the product roles of the categories to be consistent.
  
  
  
  Test the Changes:
  
  After making the adjustments, test the changes to ensure that the error no longer occurs and that the product functions correctly within the system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage product assignments.
  Documentation: Refer to SAP documentation or help resources for detailed guidance on managing product categories and roles.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CFG_SC_IL020 error and ensure that your product assignments are consistent within the SAP CRM system.