How To Fix CRM_CFG_SC012 - Could not find knowledge base for product &1 and date &2

CRM_CFG_SC012 - Overview

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 012

• Message text: Could not find knowledge base for product &1 and date &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC012 - Could not find knowledge base for product &1 and date &2 ?

  The SAP error message CRM_CFG_SC012 indicates that the system could not find a knowledge base for a specific product and date. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or retrieve information related to a product's knowledge base, which is often used for service management, support, or product information.
  
  Cause:
  
  Missing Knowledge Base: The knowledge base for the specified product and date may not be created or activated in the system.
  Incorrect Product or Date: The product ID or date provided in the request may be incorrect or not available in the system.
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the knowledge base from being accessed.
  Authorization Issues: The user may not have the necessary permissions to access the knowledge base for the specified product.
  
  
  Solution:
  
  
  Check Knowledge Base Configuration:
  
  Ensure that the knowledge base for the specified product is created and activated