How To Fix CRM_CFG_SC012 - Could not find knowledge base for product &1 and date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 012

• Message text: Could not find knowledge base for product &1 and date &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC012 - Could not find knowledge base for product &1 and date &2 ?

  The SAP error message CRM_CFG_SC012 indicates that the system could not find a knowledge base for a specific product and date. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or retrieve information related to a product's knowledge base, which is often used for service management, support, or product information.
  Cause:
  
  Missing Knowledge Base: The knowledge base for the specified product and date may not be created or activated in the system.
  Incorrect Product or Date: The product ID or date provided in the request may be incorrect or not available in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the knowledge base from being accessed.
  Authorization Issues: The user may not have the necessary permissions to access the knowledge base for the specified product.
  
  Solution:
  
  
  Check Knowledge Base Configuration:
  
  Ensure that the knowledge base for the specified product is created and activated in the system. You can do this by navigating to the relevant configuration settings in SAP CRM.
  
  
  
  Verify Product and Date:
  
  Double-check the product ID and the date being used in the request. Make sure they are correct and that the knowledge base exists for that specific product and date.
  
  
  
  Review System Configuration:
  
  Check the configuration settings related to the knowledge base in the SAP CRM system. Ensure that all necessary settings are properly configured.
  
  
  
  User Authorization:
  
  Verify that the user has the appropriate authorizations to access the knowledge base. If not, you may need to adjust the user roles or permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on knowledge base management in SAP CRM.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Knowledge Base Management: Understanding how knowledge bases are structured and managed in SAP CRM can help in troubleshooting similar issues.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with transaction codes related to knowledge base management, such as CRM-related transactions for configuration and maintenance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.