How To Fix CRM_CENTRAL_PERSON009 - Organizational unit &1 is not consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CENTRAL_PERSON - Central Person

• Message number: 009

• Message text: Organizational unit &1 is not consistent

What causes this issue?

ALE inbound processing is trying to create business partners in the role
of employee for an organizational unit that is not consistent. This
means that it either does not have an address or does not have a
business partner assigned, or that the business partner assigned was
created at a time when this organizational unit did not yet have an
address (see also SAP note 503329).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this error occurs in an EBP system, then you should make sure that
this organizational unit is consistent. You do this by maintaining an
address for the organizational unit and then using transaction C
RM_OM_BP_INTEGRATE to make the address agree with the assigned business
partner. If you are in a CRM system, then a consistent organizational
unit is not necessary in this way. In this case, you can configure the
system so that a check for consistency of organizational units is
abandoned, enabling the business partner to be created successfully in
the role of employee. To do this, use transaction sm30 in table t77s0 to
set the switch 'BUPA' 'ADDR' to its initial value ' ' (see also SAP note
503329).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CENTRAL_PERSON009 - Organizational unit &1 is not consistent ?

  The SAP error message CRM_CENTRAL_PERSON009 indicates that there is an inconsistency related to an organizational unit in the SAP Customer Relationship Management (CRM) system. Specifically, the message states that the organizational unit specified (denoted by &1) is not consistent, which can lead to issues in processing data related to central persons or business partners.
  Causes:
  
  Data Inconsistency: The organizational unit may have missing or incorrect data in the database, such as missing relationships or attributes.
  Configuration Issues: There may be configuration problems in the organizational structure or in the settings related to the central person.
  Master Data Issues: The master data for the organizational unit may not be properly maintained, leading to inconsistencies.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be inconsistencies due to incomplete or incorrect transport.
  
  Solutions:
  
  
  Check Organizational Unit Data: 
  
  Go to the relevant transaction (e.g., PPOME or PPOSE) to check the organizational unit's details.
  Ensure that all required fields are filled out correctly and that there are no missing relationships.
  
  
  
  Consistency Check:
  
  Use transaction SU53 to analyze authorization issues that might be causing the error.
  Run consistency checks for the organizational structure using transaction S_PH0_48000120 (or similar) to identify any inconsistencies.
  
  
  
  Review Master Data:
  
  Check the master data for the central person and the organizational unit to ensure that all necessary data is present and correct.
  Use transaction BP to review and maintain business partner data.
  
  
  
  Recreate or Adjust Organizational Unit:
  
  If the organizational unit is found to be corrupt or incomplete, consider recreating it or adjusting its settings to ensure consistency.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs for errors and ensure that all necessary objects were transported correctly.
  
  
  
  Consult Documentation:
  
  Review SAP Notes and documentation related to the error message for any specific recommendations or patches that may address the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this specific error.
  Transaction Codes: Familiarize yourself with transaction codes like BP (Business Partner), PPOME (Change Organizational Plan), and PPOSE (Display Organizational Plan) for managing organizational units and central persons.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify and resolve the inconsistency related to the organizational unit in your SAP CRM system.