How To Fix CRM_CENTRAL_PERSON007 - The system assumes that HR is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CENTRAL_PERSON - Central Person

• Message number: 007

• Message text: The system assumes that HR is not active

What causes this issue?

The system is set so that no external HR system is available. This
means that no employee is posted by ALE.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to import employee data into your system from an external
HR system, you must make the system setting (CPERS, EEALE) in table
T77S0.
You may have to send the employee data again.

Procedure for System Administrators

<DS:TRAN.OO_CENTRAL_PERSON>System setting</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CENTRAL_PERSON007 - The system assumes that HR is not active ?

  The SAP error message CRM_CENTRAL_PERSON007 indicates that the system assumes that Human Resources (HR) is not active. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to access or manipulate data related to central persons (business partners) that rely on HR data.
  Cause:
  
  HR Module Not Active: The most common cause of this error is that the HR module is not activated in the SAP system. This can happen if the HR component is not installed or if the necessary configurations are not completed.
  Missing Configuration: There may be missing or incorrect configuration settings in the integration between CRM and HR.
  Data Inconsistencies: There could be inconsistencies or missing data in the HR master data that the CRM system is trying to access.
  
  Solution:
  
  Activate HR Module: Ensure that the HR module is properly installed and activated in your SAP system. This may involve checking with your SAP Basis team or system administrator.
  Check Configuration: Verify the configuration settings for the integration between CRM and HR. This includes checking the settings in transaction codes like SPRO for the relevant integration settings.
  Maintain HR Master Data: Ensure that the necessary HR master data is maintained correctly. This includes checking for any missing or incomplete records that might be required for the CRM processes.
  Check Authorizations: Ensure that the user has the necessary authorizations to access HR data from the CRM system.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like PA30 (Maintain HR Master Data) or BP (Business Partner) to check and maintain the relevant data.
  Integration Settings: Review the integration settings between SAP CRM and SAP HR in the customizing settings (SPRO).
  SAP Help Portal: Refer to the SAP Help Portal for documentation on CRM and HR integration, which may provide additional insights into the configuration and setup.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if you suspect a bug or a deeper configuration issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.