How To Fix CRM_CCM_WORKSPACE120 - Hidden SLA component must be included

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 120

• Message text: Hidden SLA component must be included

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE120 - Hidden SLA component must be included ?

  The SAP error message "CRM_CCM_WORKSPACE120 Hidden SLA component must be included" typically occurs in the context of SAP Customer Relationship Management (CRM) when working with Service Level Agreements (SLAs) in the context of a workspace or a service order. This error indicates that a required component related to the SLA is not included in the current configuration or setup.
  
  Cause:
  
  Missing SLA Component: The error usually arises when the system expects a specific SLA component to be present in the workspace configuration, but it is not included.
  
  Configuration Issues: There may be issues with the configuration of the workspace or the SLA settings in the CRM system.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be correctly handling the SLA components.
  
  
  Solution:
  
  
  Check Workspace Configuration:
  
  Go to the workspace configuration settings in the CRM system.
  Ensure that the SLA component is included in the workspace layout. You may need to