How To Fix CRM_CCM_WORKSPACE120 - Hidden SLA component must be included

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 120

• Message text: Hidden SLA component must be included

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE120 - Hidden SLA component must be included ?

  The SAP error message "CRM_CCM_WORKSPACE120 Hidden SLA component must be included" typically occurs in the context of SAP Customer Relationship Management (CRM) when working with Service Level Agreements (SLAs) in the context of a workspace or a service order. This error indicates that a required component related to the SLA is not included in the current configuration or setup.
  Cause:
  
  Missing SLA Component: The error usually arises when the system expects a specific SLA component to be present in the workspace configuration, but it is not included.
  Configuration Issues: There may be issues with the configuration of the workspace or the SLA settings in the CRM system.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be correctly handling the SLA components.
  
  Solution:
  
  
  Check Workspace Configuration:
  
  Go to the workspace configuration settings in the CRM system.
  Ensure that the SLA component is included in the workspace layout. You may need to add it manually if it is missing.
  
  
  
  Review SLA Settings:
  
  Navigate to the SLA settings in the CRM system.
  Verify that all necessary SLA components are defined and active.
  
  
  
  Adjust Custom Code:
  
  If there are custom developments, review the code to ensure that it correctly handles the inclusion of SLA components.
  Make necessary adjustments to ensure that the required components are included.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM workspaces and SLAs for any specific requirements or configurations that may be needed.
  
  
  
  Testing:
  
  After making changes, test the workspace to ensure that the error no longer occurs and that the SLA components are functioning as expected.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and making adjustments, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for CRM and SLA management to understand the expected configurations and best practices.
  
  By following these steps, you should be able to resolve the "CRM_CCM_WORKSPACE120 Hidden SLA component must be included" error and ensure that your CRM workspace is correctly configured to handle SLAs.