How To Fix CRM_CCM_WORKSPACE111 - Editor workspace is open - send E-mail or it will be discarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 111

• Message text: Editor workspace is open - send E-mail or it will be discarded

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE111 - Editor workspace is open - send E-mail or it will be discarded ?

  The SAP error message "CRM_CCM_WORKSPACE111: Editor workspace is open - send E-mail or it will be discarded" typically occurs in the context of the SAP Customer Relationship Management (CRM) module when a user is trying to perform an action that requires the email editor to be closed or finalized. This error indicates that there is an open email editor workspace that has not been sent or saved, and the system is preventing further actions until that workspace is addressed.
  Cause:
  
  Open Email Editor: The primary cause of this error is that there is an email editor window open in the CRM system that has not been sent or saved.
  Unsaved Changes: If there are unsaved changes in the email editor, the system will prompt this error to prevent data loss.
  Multiple Sessions: Sometimes, having multiple sessions or tabs open in the CRM system can lead to confusion regarding which session has the email editor open.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Open Email Editor:
  
  Look for any open email editor windows in your CRM session. If you find one, either send the email or save it as a draft.
  
  
  
  Close the Email Editor:
  
  If you do not wish to send the email, you can close the email editor. Make sure to confirm any prompts regarding unsaved changes.
  
  
  
  Refresh the Workspace:
  
  After closing the email editor, refresh your workspace or navigate back to the action you were trying to perform.
  
  
  
  Log Out and Log Back In:
  
  If the issue persists, try logging out of the CRM system and logging back in. This can help reset any session-related issues.
  
  
  
  Clear Browser Cache:
  
  If you are using a web-based version of SAP CRM, clearing your browser cache may help resolve any lingering session issues.
  
  
  
  Check for Multiple Sessions:
  
  Ensure that you do not have multiple sessions open that might be causing conflicts. Close any unnecessary sessions.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, SAP releases updates that address known issues.
  User Training: Ensure that users are trained on how to properly use the email editor in SAP CRM to avoid leaving email drafts open unintentionally.
  System Configuration: If this error occurs frequently, it may be worth reviewing the system configuration or consulting with your SAP Basis team to ensure that the system is set up correctly.
  
  If the problem continues after trying these solutions, it may be beneficial to contact your SAP support team for further assistance.