How To Fix CRM_CCM_WORKSPACE102 - Work item cannot be completed (missing CICSUPRT object in wf container)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 102

• Message text: Work item cannot be completed (missing CICSUPRT object in wf container)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE102 - Work item cannot be completed (missing CICSUPRT object in wf container) ?

  The SAP error message CRM_CCM_WORKSPACE102 indicates that a work item cannot be completed due to a missing object in the workflow container, specifically the CICSUPRT object. This error typically occurs in the context of SAP Customer Relationship Management (CRM) workflows.
  Cause:
  The error is caused by the absence of the required CICSUPRT object in the workflow container. This object is essential for the workflow to proceed and complete successfully. The missing object may be due to several reasons, including:
  
  Workflow Configuration Issues: The workflow may not be correctly configured, leading to missing objects in the container.
  Data Inconsistencies: There may be inconsistencies in the data being processed, which can lead to the absence of expected objects.
  Custom Development: If there are custom workflows or modifications, they may not have been implemented correctly, resulting in missing objects.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Workflow Configuration:
  
  Review the workflow definition in the SAP system to ensure that the CICSUPRT object is correctly defined and included in the workflow container.
  Use transaction SWDD (Workflow Builder) to analyze the workflow and check for any missing elements.
  
  
  
  Debug the Workflow:
  
  Use transaction SWI1 (Work Item Selection) to find the specific work item that is causing the error.
  Analyze the workflow log to identify where the error occurs and check the container values to see if the CICSUPRT object is indeed missing.
  
  
  
  Review Custom Code:
  
  If there are custom developments related to the workflow, review the code to ensure that it correctly populates the workflow container with the necessary objects.
  
  
  
  Consult Documentation:
  
  Check SAP Notes and documentation related to the specific version of CRM you are using. There may be known issues or patches available that address this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the workflow ID and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection for Frequent Work Items
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on workflow issues.
  Documentation: Review the SAP Help Portal for documentation on CRM workflows and troubleshooting common issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.