How To Fix CRM_CCM_WORKSPACE122 - No call types were set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 122

• Message text: No call types were set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE122 - No call types were set ?

  The SAP error message CRM_CCM_WORKSPACE122 ("No call types were set") typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the Call Center Management (CCM) functionalities. This error indicates that the system is unable to find any call types configured for the workspace you are trying to use.
  Cause:
  
  Missing Configuration: The most common cause of this error is that no call types have been defined for the specific workspace you are trying to access. Call types are essential for categorizing and managing different types of interactions in the CRM system.
  Workspace Settings: The workspace you are using may not be properly configured to include any call types.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view or access the call types.
  
  Solution:
  
  
  Check Call Type Configuration:
  
  Navigate to the configuration settings for call types in the SAP CRM system.
  Ensure that at least one call type is defined and active for the workspace you are using.
  You can do this by going to the relevant customizing transaction (e.g., SPRO) and checking the settings under CRM > Call Center > Call Management > Define Call Types.
  
  
  
  Assign Call Types to Workspace:
  
  If call types are defined, ensure that they are assigned to the specific workspace you are trying to use.
  This can typically be done in the workspace configuration settings.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to access the call types. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to Call Center Management for any additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing CRM orders, and CRM_CCM for Call Center Management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message CRM_CCM_WORKSPACE122 and ensure that your workspace is properly configured to handle call types.