How To Fix CRM_CCM_WORKSPACE122 - No call types were set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 122

• Message text: No call types were set

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE122 - No call types were set ?

  The SAP error message CRM_CCM_WORKSPACE122 ("No call types were set") typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the Call Center Management (CCM) functionalities. This error indicates that the system is unable to find any call types configured for the workspace you are trying to use.
  
  Cause:
  
  Missing Configuration: The most common cause of this error is that no call types have been defined for the specific workspace you are trying to access. Call types are essential for categorizing and managing different types of interactions in the CRM system.
  Workspace Settings: The workspace you are using may not be properly configured to include any call types.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view or access the call types.
  
  
  Solution:
  
  
  Check Call Type Configuration:
  
  Navigate to the configuration settings for call types in the SAP CRM system.
  Ensure that at least one