How To Fix CRM_CCM_WORKSPACE010 - Mail sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_WORKSPACE - CIC Workspacemanager

• Message number: 010

• Message text: Mail sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_WORKSPACE010 - Mail sent ?

  The SAP error message CRM_CCM_WORKSPACE010 typically indicates that a mail has been sent successfully from the SAP system, but it may also imply that there was an issue or a warning related to the mail sending process. This message is often associated with the CRM (Customer Relationship Management) module, particularly in the context of workflows or notifications.
  Cause:
  
  Mail Configuration Issues: The SAP system may not be properly configured to send emails, which can lead to warnings or errors.
  SMTP Server Issues: The SMTP server settings may be incorrect, or the server may be down or unreachable.
  Recipient Issues: The email address of the recipient may be invalid or not properly formatted.
  Authorization Issues: The user or system may not have the necessary authorizations to send emails.
  System Performance: High system load or performance issues may cause delays or warnings in the mail sending process.
  
  Solution:
  
  
  Check Mail Configuration:
  
  Ensure that the SMTP settings in the SAP system are correctly configured. This can be done in transaction SCOT (SAPconnect Administration).
  Verify that the email sending method is set up correctly.
  
  
  
  Test SMTP Connection:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors related to the SMTP server.
  Test the connection to the SMTP server to ensure it is reachable.
  
  
  
  Validate Recipient Addresses:
  
  Check the email addresses of the recipients to ensure they are valid and correctly formatted.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails. This may involve checking roles and permissions.
  
  
  
  Monitor System Performance:
  
  Check for any performance issues in the SAP system that may be affecting the mail sending process.
  
  
  
  Check Logs:
  
  Review the application logs and system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: For configuring SAPconnect settings.
  SOST: To monitor the status of sent emails.
  SLG1: To check application logs for any related error messages.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring email settings and troubleshooting mail issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the CRM module and email sending.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.