How To Fix CRM_CASE206 - You do not have Display authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 206

• Message text: You do not have Display authorization

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE206 - You do not have Display authorization ?

  The SAP error message CRM_CASE206, which states "You do not have Display authorization," typically occurs when a user attempts to access a transaction or data in the SAP Customer Relationship Management (CRM) system without the necessary authorization. This error is related to the authorization objects that control access to various functionalities within SAP.
  Cause:
  
  Missing Authorization: The user does not have the required authorization to display the specific CRM case or object.
  Role Assignment: The user’s role may not include the necessary permissions to view the data.
  Authorization Object: The relevant authorization object (e.g., CRM_ORDER, CRM_CASE) may not be assigned to the user’s profile.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to transaction code SU01 (User Maintenance) and checking the roles assigned to the user.
  
  
  
  Review Authorization Objects:
  
  Identify the specific authorization objects required for displaying CRM cases. Common authorization objects include:
  
  CRM_ORDER for CRM order management.
  CRM_CASE for case management.
  
  
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insight into what is missing.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorization, a security administrator or someone with the appropriate permissions should modify the user’s roles to include the required authorizations.
  This can be done using transaction code PFCG (Role Maintenance) to add the necessary authorization objects to the user’s role.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or consult with your SAP security team for specific details on the required authorizations for the CRM functionalities being accessed.
  
  
  
  Related Information:
  
  Authorization Concept in SAP: Understanding how authorizations work in SAP is crucial. Authorizations are managed through roles and profiles, which define what actions a user can perform within the system.
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to authorization errors in CRM.
  
  If the problem persists after following these steps, it may be necessary to engage with your SAP Basis or security team for further investigation.