How To Fix CRM_CASE205 - The added case does not have the hierarchy node in its record model

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 205

• Message text: The added case does not have the hierarchy node in its record model

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE205 - The added case does not have the hierarchy node in its record model ?

  The SAP error message CRM_CASE205 indicates that when trying to create or add a case in the SAP CRM system, the system cannot find the required hierarchy node in the record model for the case being added. This typically occurs when the case is being linked to a hierarchy that is not properly defined or does not exist in the system.
  Cause:
  
  Missing Hierarchy Node: The hierarchy node that the case is trying to reference does not exist in the system.
  Incorrect Configuration: The configuration of the case management or the hierarchy structure may be incorrect or incomplete.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from recognizing the hierarchy node.
  Authorization Issues: The user may not have the necessary authorizations to access the hierarchy node.
  
  Solution:
  
  
  Check Hierarchy Configuration:
  
  Verify that the hierarchy node exists in the system. You can do this by navigating to the relevant configuration settings in SAP CRM.
  Ensure that the hierarchy is properly defined and that all necessary nodes are included.
  
  
  
  Review Case Record Model:
  
  Check the record model associated with the case to ensure that it is correctly set up to include the hierarchy node.
  If necessary, update the record model to include the required hierarchy node.
  
  
  
  Data Validation:
  
  Validate the data being used to create the case. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  If you are importing data, check the import file for errors.
  
  
  
  User Authorizations:
  
  Ensure that the user attempting to create the case has the necessary authorizations to access the hierarchy node.
  Review the user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the hierarchy and case management configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and SPRO for configuration settings.
  SAP Notes: Check for any SAP Notes related to CRM_CASE205 for known issues and patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.