How To Fix CRM_CASE153 - Unable to delete record element

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 153

• Message text: Unable to delete record element

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE153 - Unable to delete record element ?

  The SAP error message CRM_CASE153, which states "Unable to delete record element," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to delete a record or element that is either locked, does not exist, or is being referenced by another object. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Record Locking: The record you are trying to delete may be locked by another user or process. This can happen if the record is currently being edited or if there are open transactions that reference it.
  Dependencies: The record may have dependencies or relationships with other records that prevent it from being deleted. For example, if the record is linked to a case, activity, or another object, it cannot be deleted until those links are removed.
  Authorization Issues: The user may not have the necessary authorizations to delete the record. This can be due to role restrictions or missing permissions.
  Data Integrity Constraints: There may be data integrity constraints in place that prevent the deletion of the record to maintain the integrity of the database.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 (to check for locks) to see if the record is locked by another user. If it is, you may need to wait until the lock is released or contact the user who has the lock.
  Remove Dependencies: Investigate if there are any dependencies or references to the record. You may need to delete or unlink related records before you can delete the target record.
  Review Authorizations: Ensure that the user attempting to delete the record has the necessary authorizations. You can check this in transaction SU53 (to analyze authorization failures) or by reviewing the user's roles and permissions.
  Consult with Technical Support: If the issue persists, it may be necessary to consult with your SAP Basis or technical support team to investigate further. They can check for any underlying issues in the system or database that may be causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To check for locks on records.
  SU53: To analyze authorization issues.
  SE11: To check the data dictionary for dependencies.
  
  
  SAP Notes: Search for SAP Notes related to CRM_CASE153 in the SAP Support Portal for any specific patches or updates that may address this issue.
  Documentation: Review the SAP Help Portal for documentation on CRM case management and record handling to understand the context of the error better.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE153 error and take appropriate action to resolve it.