How To Fix CRM_CASE139 - Case could not be unlocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 139

• Message text: Case could not be unlocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE139 - Case could not be unlocked ?

  The SAP error message CRM_CASE139, which states "Case could not be unlocked," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to unlock a case that is currently locked due to various reasons. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  User Lock: The case may be locked by another user who is currently editing or processing it.
  System Lock: The case might be locked due to a system process or transaction that is still ongoing.
  Authorization Issues: The user attempting to unlock the case may not have the necessary authorizations to perform the unlock operation.
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the system.
  
  Solutions:
  
  Check Lock Status: Use transaction code SM12 to check if the case is locked by another user. If it is, you may need to wait until the other user has finished their work or contact them to release the lock.
  Release Locks: If you have the necessary authorizations, you can manually release the lock in SM12. Be cautious when doing this, as it may disrupt another user's work.
  Review Authorizations: Ensure that the user has the appropriate authorizations to unlock cases. This may involve checking roles and permissions in transaction PFCG.
  System Restart: If the issue persists and seems to be related to a system lock, consider restarting the relevant application server or consulting with your system administrator.
  Check for Background Jobs: Sometimes, background jobs may hold locks on cases. Use transaction SM37 to check for any running jobs that might be affecting the case.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage locks), SM37 (to monitor background jobs), and PFCG (to manage roles and authorizations).
  Documentation: Review SAP documentation and help resources for CRM case management to understand the locking mechanism and best practices for managing cases.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CASE139 error effectively.