How To Fix CRM_CASE139 - Case could not be unlocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 139

• Message text: Case could not be unlocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE139 - Case could not be unlocked ?

  The SAP error message CRM_CASE139, which states "Case could not be unlocked," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to unlock a case that is currently locked due to various reasons. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  User Lock: The case may be locked by another user who is currently editing or processing it.
  System Lock: The case might be locked due to a system process or transaction that is still ongoing.
  Authorization Issues: The user attempting to unlock the case may not have the necessary authorizations to perform the unlock operation.
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the system.
  
  Solutions:
  
  Check Lock Status: Use transaction code SM12 to check if the case is locked by another user. If it is, you may need to wait until the other user has finished