How To Fix CRM_CASE136 - Case could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 136

• Message text: Case could not be opened

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE136 - Case could not be opened ?

  The SAP error message CRM_CASE136, which states "Case could not be opened," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with accessing or opening a case. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to access or open the case.
  Case Status: The case may be in a status that does not allow it to be opened (e.g., closed or archived).
  Data Integrity Issues: There may be inconsistencies or missing data in the case record that prevent it from being opened.
  System Configuration: There could be configuration settings in the CRM system that restrict access to certain cases based on specific criteria.
  Technical Issues: There may be underlying technical issues, such as database locks or system errors.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the case. This can be done by checking the user roles in the SAP system.
  
  
  
  Verify Case Status:
  
  Check the status of the case. If it is closed or archived, you may need to change its status or create a new case.
  
  
  
  Data Validation:
  
  Review the case data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  
  
  Review Configuration Settings:
  
  Consult with your SAP administrator to review any configuration settings that may be affecting case access. This may involve checking the CRM settings or customizing the case management process.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, consider checking for any system errors or database locks. You may need to involve your IT support team to investigate further.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing cases.
  Documentation: Review SAP documentation related to case management and error handling in CRM.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered the same issue.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to SAP support for further assistance.