How To Fix CRM_CASE135 - Case could not be closed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 135

• Message text: Case could not be closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE135 - Case could not be closed ?

  The SAP error message CRM_CASE135, which states "Case could not be closed," typically occurs in the SAP Customer Relationship Management (CRM) module when there are issues preventing the closure of a case. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Open Activities: There may be open activities (e.g., tasks, appointments) associated with the case that need to be completed or closed before the case can be closed.
  Status Management: The case may be in a status that does not allow it to be closed. For example, if the case is still marked as "In Progress" or "Pending," it cannot be closed.
  Required Fields: Certain mandatory fields may not be filled out or may be incomplete, preventing the case from being closed.
  Business Rules: There may be specific business rules or validations configured in the system that prevent the closure of the case under certain conditions.
  Authorization Issues: The user attempting to close the case may not have the necessary authorizations to perform this action.
  
  Solutions:
  
  Check Open Activities: Review the case for any open activities and either complete or close them before attempting to close the case again.
  Review Case Status: Ensure that the case is in a status that allows closure. If necessary, change the status to one that permits closure.
  Complete Required Fields: Verify that all mandatory fields are filled out correctly. Check for any validation messages that may indicate missing information.
  Consult Business Rules: If there are specific business rules in place, consult with your SAP administrator or business process owner to understand the conditions under which a case can be closed.
  Check Authorizations: Ensure that the user has the appropriate authorizations to close cases. If not, contact your system administrator to request the necessary permissions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing cases.
  SAP Notes: Check for any SAP Notes related to CRM_CASE135 for additional insights or patches that may address known issues.
  Documentation: Review the SAP Help Portal or your organization's internal documentation for guidelines on case management and closure processes.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.