How To Fix CRM_CASE135 - Case could not be closed

CRM_CASE135 - Overview

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 135

• Message text: Case could not be closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE135 - Case could not be closed ?

  The SAP error message CRM_CASE135, which states "Case could not be closed," typically occurs in the SAP Customer Relationship Management (CRM) module when there are issues preventing the closure of a case. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Open Activities: There may be open activities (e.g., tasks, appointments) associated with the case that need to be completed or closed before the case can be closed.
  Status Management: The case may be in a status that does not allow it to be closed. For example, if the case is still marked as "In Progress" or "Pending," it cannot be closed.
  Required Fields: Certain mandatory fields may not be filled out or may be incomplete, preventing the case from being closed.
  Business Rules: There may be specific business rules or validations configured in the system that prevent the closure of the case under certain conditions.
  Authorization Issues: The user attempting