How To Fix CRM_CASE127 - ArchiveLink document does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 127

• Message text: ArchiveLink document does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE127 - ArchiveLink document does not exist ?

  The SAP error message CRM_CASE127, which states "ArchiveLink document does not exist," typically occurs when the system is unable to find a document that is supposed to be linked to a case or transaction in the SAP CRM system. This can happen for several reasons, including:
  Causes:
  
  Document Not Archived: The document may not have been archived properly, or it may not have been linked to the case in the first place.
  Incorrect Document ID: The document ID being referenced may be incorrect or may have been deleted.
  Archive Settings: There may be issues with the ArchiveLink settings or configuration in the SAP system.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Database Issues: There could be issues with the database where the documents are stored, leading to the document being inaccessible.
  
  Solutions:
  
  Check Document Existence: Verify if the document exists in the ArchiveLink repository. You can do this by using transaction code SARA or the ArchiveLink administration tools.
  Re-link the Document: If the document exists but is not linked correctly, you may need to re-link it to the case or transaction.
  Review Archive Settings: Ensure that the ArchiveLink settings are correctly configured. Check the configuration in transaction OAC0 (ArchiveLink settings) and ensure that the document type is set up correctly.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the document. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or information that might provide more context about the issue.
  Database Check: If you suspect database issues, consult with your database administrator to ensure that the database is functioning correctly and that there are no connectivity issues.
  
  Related Information:
  
  Transaction Codes: 
  
  SARA: Archive Administration
  OAC0: ArchiveLink Settings
  SLG1: Application Log
  SU53: Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for ArchiveLink and CRM for detailed configuration and troubleshooting steps.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to ArchiveLink and CRM.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.