How To Fix CRM_CASE097 - Search for partner function is only allowed in combination with partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 097

• Message text: Search for partner function is only allowed in combination with partners

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE097 - Search for partner function is only allowed in combination with partners ?

  The SAP error message CRM_CASE097 indicates that a search for a partner function is being attempted without the necessary partner data being present. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with business partners in cases, leads, or other CRM objects.
  Cause:
  The error arises when the system tries to perform a search for a partner function (like a contact person, sales representative, etc.) but does not have any associated partner data to work with. This can happen in scenarios such as:
  
  The partner data has not been maintained for the business object (e.g., a case or lead).
  The partner function is being referenced without any corresponding partner entries.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Partner Data:
  
  Ensure that the relevant partner data is maintained for the business object you are working with. This can be done by navigating to the partner tab in the case or lead and verifying that partners are assigned.
  
  
  
  Maintain Partner Functions:
  
  If partner functions are required, make sure that the necessary partner functions are defined and that they have corresponding partner entries.
  
  
  
  Review Configuration:
  
  Check the configuration settings for partner functions in the CRM system. Ensure that the partner functions you are trying to use are correctly set up in the system.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the execution to see where the error is being triggered. This may provide insights into whether the issue is with the data or the configuration.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to partner functions and CRM cases to ensure that you are following the correct procedures.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to view and maintain partner data.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and edit CRM orders or cases.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Partner Function Configuration: Familiarize yourself with the configuration of partner functions in the CRM system, which can be found in the customizing settings under SPRO.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to your SAP support team for further assistance.