How To Fix CRM_CASE096 - Search for subcategories is only allowed in combination with CRM category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 096

• Message text: Search for subcategories is only allowed in combination with CRM category

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE096 - Search for subcategories is only allowed in combination with CRM category ?

  The SAP error message CRM_CASE096 indicates that a search for subcategories is being attempted without the appropriate context of a CRM category. This error typically arises in the SAP Customer Relationship Management (CRM) module when users try to filter or search for subcategories without first selecting a valid CRM category.
  Cause:
  The error occurs due to the following reasons:
  
  Missing CRM Category: The user is trying to search for subcategories without having a CRM category selected.
  Incorrect Configuration: The system may not be configured correctly to allow subcategory searches without a parent category.
  User Input Error: The user may have inadvertently skipped the selection of a CRM category.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Select a CRM Category: Ensure that you have selected a valid CRM category before attempting to search for subcategories. This is usually done in the initial search or filter screen.
  
  
  Check Configuration: If you are an administrator or have access to configuration settings, verify that the system is set up correctly to allow subcategory searches. This may involve checking the settings in the CRM customizing transactions.
  
  
  User Training: If this error is common among users, consider providing training or documentation to ensure that users understand the importance of selecting a CRM category before searching for subcategories.
  
  
  Review Authorization: Ensure that the user has the necessary authorizations to access the CRM categories and subcategories.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this issue or provide additional guidance.
  
  
  Related Information:
  
  CRM Categories and Subcategories: In SAP CRM, categories are used to classify business objects, and subcategories provide a further level of detail. Understanding the hierarchy and relationship between categories and subcategories is crucial for effective data management.
  SAP Documentation: Refer to the official SAP documentation for CRM to understand how categories and subcategories are structured and how to properly utilize them in searches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to resolve the CRM_CASE096 error and successfully search for subcategories within the appropriate CRM category context.