How To Fix CRM_CASE030 - No classifications found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 030

• Message text: No classifications found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE030 - No classifications found ?

  The SAP error message CRM_CASE030 ("No classifications found") typically occurs in the SAP Customer Relationship Management (CRM) module when you are trying to access or process a case that is expected to have classifications assigned to it, but none are found. This can happen in various scenarios, such as when creating or editing a case, or when trying to display case details.
  Cause:
  
  
  No Classifications Assigned: The most common cause is that the case in question does not have any classifications assigned to it. Classifications are used to categorize cases based on certain criteria, and if none are assigned, the system will throw this error.
  
  
  Configuration Issues: There may be issues with the configuration of the classification system in SAP CRM. This could include missing or incorrectly set up classification types or characteristics.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or assign classifications, leading to the appearance that no classifications exist.
  
  
  Data Integrity Issues: There may be inconsistencies or corruption in the data that prevent classifications from being displayed or assigned.
  
  
  Solution:
  
  
  Check Classifications: Verify if the case should have classifications assigned. If it should, check the classification settings in the case management area to ensure that the appropriate classifications are available and assigned.
  
  
  Assign Classifications: If no classifications are assigned, you can manually assign them to the case. This can typically be done in the case details screen where you can find an option to add or edit classifications.
  
  
  Review Configuration: If you suspect a configuration issue, review the classification settings in the SAP CRM system. Ensure that the classification types and characteristics are correctly defined and active.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to view and assign classifications. This may require coordination with your SAP security team.
  
  
  Data Consistency Check: Run data consistency checks to identify and resolve any underlying data integrity issues that may be affecting the classification system.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed guidance on managing classifications in CRM.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_CASE030 error. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and classifications.
  
  
  User Training: Ensure that users are trained on how to properly assign and manage classifications within the CRM system to prevent this error from occurring in the future.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.