How To Fix CRM_CASE020 - You do not have authorization to print

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 020

• Message text: You do not have authorization to print

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE020 - You do not have authorization to print ?

  The SAP error message CRM_CASE020, which states "You do not have authorization to print," typically indicates that the user attempting to perform a print action does not have the necessary authorizations assigned in the SAP system. This can occur in various contexts, such as when trying to print documents related to customer relationship management (CRM) cases.
  Cause:
  
  Missing Authorization Object: The user lacks the required authorization object for printing in the CRM module.
  Role Assignment: The user’s role may not include the necessary permissions for printing documents.
  User Profile Issues: The user profile may not be correctly configured to allow printing actions.
  Document Type Restrictions: Certain document types may have specific restrictions that prevent printing based on user roles.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed.
  Review the authorization logs to identify missing authorizations.
  
  
  
  Review Roles and Profiles:
  
  Go to transaction code PFCG to check the roles assigned to the user.
  Ensure that the roles include the necessary authorizations for printing in the CRM context.
  
  
  
  Modify Authorizations:
  
  If you have the necessary administrative rights, you can modify the roles to include the required authorization objects. Common authorization objects related to printing include:
  
  S_SPO_DEV (for spool requests)
  S_SPO_ACT (for spool actions)
  
  
  Consult with your SAP security team to ensure that the correct authorizations are granted.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to refresh their session.
  Attempt the print action again to verify if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on authorization objects related to printing in CRM.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Training: Ensure that users are trained on the necessary processes and understand the importance of having the correct authorizations.
  System Logs: Review system logs for any additional errors or warnings that may provide context to the authorization issue.
  
  If the problem persists after following these steps, it may be necessary to engage with your SAP Basis or security team for further investigation and resolution.