How To Fix CRM_CASE020 - You do not have authorization to print

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 020

• Message text: You do not have authorization to print

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE020 - You do not have authorization to print ?

  The SAP error message CRM_CASE020, which states "You do not have authorization to print," typically indicates that the user attempting to perform a print action does not have the necessary authorizations assigned in the SAP system. This can occur in various contexts, such as when trying to print documents related to customer relationship management (CRM) cases.
  
  Cause:
  
  Missing Authorization Object: The user lacks the required authorization object for printing in the CRM module.
  Role Assignment: The user’s role may not include the necessary permissions for printing documents.
  User Profile Issues: The user profile may not be correctly configured to allow printing actions.
  Document Type Restrictions: Certain document types may have specific restrictions that prevent printing based on user roles.
  
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed.
  Review the authorization logs to identify missing authorizations.
  
  
  
  Review Roles and Profiles:
  
  Go to transaction code PFCG to check the roles assigned to