How To Fix CRM_CASE019 - Transaction is already contained in case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 019

• Message text: Transaction is already contained in case &1

What causes this issue?

The transaction was already included in the case reocrd. It is not
necessary, and also impossible to insert the transaction twice in the
same position in the record.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE019 - Transaction is already contained in case &1 ?

  The SAP error message CRM_CASE019 indicates that a transaction is already associated with a specific case in the SAP Customer Relationship Management (CRM) system. This typically occurs when you attempt to add a transaction (such as an order, activity, or another case) to a case that already contains that transaction.
  Cause:
  
  Duplicate Entry: The transaction you are trying to add is already linked to the case you are working on.
  System Logic: The system is designed to prevent duplicate associations to maintain data integrity and avoid confusion in case management.
  
  Solution:
  
  Check Existing Transactions: Review the transactions already associated with the case. You can do this by navigating to the case in question and checking the related transactions or activities.
  Remove Duplicate: If you find that the transaction is indeed already linked, you may need to remove it from the case if it was added incorrectly.
  Use Different Transaction: If you need to add a different transaction, ensure that it is not already linked to the case.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines on case management to understand the proper procedures for linking transactions to cases.
  Contact Support: If you believe this error is occurring in error or if you need further assistance, consider reaching out to your SAP support team or consulting with a technical expert.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to case management, such as CRM_ORDER, CRM_CASE, etc.
  SAP Notes: Check for any SAP Notes related to CRM_CASE019 for additional insights or patches that may address this issue.
  User Roles and Permissions: Ensure that you have the appropriate permissions to modify cases and transactions in the CRM system.
  Training: If you frequently encounter this error, consider additional training on SAP CRM case management to better understand how to manage transactions and cases effectively.
  
  By following these steps, you should be able to resolve the CRM_CASE019 error and manage your cases and transactions more effectively in SAP CRM.