How To Fix CRM_CASE018 - You cannot include this transaction in this case's record model

CRM_CASE018 - Overview

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 018

• Message text: You cannot include this transaction in this case's record model

What causes this issue?

The record for the case you selected does not contain suitable model
nodes to which you could attach the current transaction.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a case with a different case type, or create a new case.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE018 - You cannot include this transaction in this case's record model ?

  The SAP error message CRM_CASE018, which states "You cannot include this transaction in this case's record model," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to associate a transaction (like a service order, activity, or another case) with a case record that does not meet certain criteria.
  Causes:
  
  Transaction Type Restrictions: The transaction type you are trying to include may not be allowed in the case's record model. Each case type can have specific transaction types that are permitted.
  Case Status: The status of the case may not allow for the inclusion of additional transactions. For example, if the case is closed or in a status that does not permit further modifications, you will encounter this error.
  
  Configuration Issues: There may be configuration settings in the CRM system that restrict the inclusion of certain transactions based on the case type or other parameters.
  Missing Authorizations: The user may