How To Fix CRM_CASE018 - You cannot include this transaction in this case's record model

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 018

• Message text: You cannot include this transaction in this case's record model

What causes this issue?

The record for the case you selected does not contain suitable model
nodes to which you could attach the current transaction.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a case with a different case type, or create a new case.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE018 - You cannot include this transaction in this case's record model ?

  The SAP error message CRM_CASE018, which states "You cannot include this transaction in this case's record model," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to associate a transaction (like a service order, activity, or another case) with a case record that does not meet certain criteria.
  Causes:
  
  Transaction Type Restrictions: The transaction type you are trying to include may not be allowed in the case's record model. Each case type can have specific transaction types that are permitted.
  Case Status: The status of the case may not allow for the inclusion of additional transactions. For example, if the case is closed or in a status that does not permit further modifications, you will encounter this error.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the inclusion of certain transactions based on the case type or other parameters.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action of including the transaction in the case.
  
  Solutions:
  
  Check Transaction Type: Verify that the transaction type you are trying to include is allowed for the specific case type. You can do this by checking the configuration settings in the CRM system.
  Review Case Status: Ensure that the case is in a status that allows for the inclusion of new transactions. If the case is closed, you may need to reopen it or create a new case.
  Configuration Review: Consult with your SAP administrator or a functional consultant to review the configuration settings related to the case record model and transaction types. Adjustments may be needed to allow the desired transactions.
  Authorization Check: Ensure that the user has the necessary permissions to include transactions in the case. If not, the user may need to request additional authorizations from the system administrator.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing cases and transactions.
  SAP Notes: Check for any SAP Notes related to CRM_CASE018 for additional insights or patches that may address known issues.
  Documentation: Review SAP documentation or help files related to case management and transaction handling in CRM for more detailed guidance.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support for further assistance.