How To Fix CRM_CANCEL801 - Error in BAdI method CRM_CANCEL_CHECK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 801

• Message text: Error in BAdI method CRM_CANCEL_CHECK

What causes this issue?

In the BAdI method CRM_CANCEL_CHECK, the system issued the error
message error_ocurred.

System Response

The error was saved in the application log.

How to fix this error?

Remove the cause of the error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL801 - Error in BAdI method CRM_CANCEL_CHECK ?

  The SAP error message CRM_CANCEL801, which occurs in the context of the BAdI (Business Add-In) method CRM_CANCEL_CHECK, typically indicates that there is an issue with the cancellation process of a transaction in the SAP CRM system. This error can arise due to various reasons, including configuration issues, data inconsistencies, or custom logic implemented in the BAdI.
  Causes of CRM_CANCEL801 Error
  
  
  Business Logic Issues: The BAdI method CRM_CANCEL_CHECK may contain custom logic that is not handling certain conditions correctly, leading to the error when attempting to cancel a transaction.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the transaction you are trying to cancel. This could include missing or incorrect entries in related tables.
  
  
  Configuration Issues: The configuration settings for the CRM system may not be set up correctly, which can affect the cancellation process.
  
  
  Authorization Issues: The user attempting to perform the cancellation may not have the necessary authorizations to execute the cancellation.
  
  
  System Bugs: There may be known bugs or issues in the version of SAP CRM you are using that could lead to this error.
  
  
  Solutions to CRM_CANCEL801 Error
  
  
  Check Custom Logic: If there is custom logic implemented in the BAdI method CRM_CANCEL_CHECK, review the code to ensure it is handling all scenarios correctly. Debugging the method can help identify where the error is occurring.
  
  
  Data Validation: Verify the data associated with the transaction you are trying to cancel. Check for any missing or incorrect entries in the relevant tables. Ensure that all required fields are populated correctly.
  
  
  Review Configuration: Check the configuration settings related to the cancellation process in SAP CRM. Ensure that all necessary settings are correctly configured.
  
  
  Authorization Check: Ensure that the user has the appropriate authorizations to perform the cancellation. You can check the user roles and authorizations in the SAP system.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  System Update: If the error is due to a bug in the system, consider applying the latest support packages or patches that may resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information
  
  BAdI Documentation: Review the documentation for the BAdI CRM_CANCEL_CHECK to understand its purpose and how it is intended to be used.
  Transaction Logs: Check transaction logs for any additional error messages or warnings that may provide more context about the issue.
  Testing in Development: If possible, replicate the issue in a development or test environment to troubleshoot without affecting production data.
  
  By following these steps, you should be able to identify the cause of the CRM_CANCEL801 error and implement a suitable solution.