How To Fix CRM_CANCEL413 - Requested cancellation data is before the date of receipt of cancellation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 413

• Message text: Requested cancellation data is before the date of receipt of cancellation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL413 - Requested cancellation data is before the date of receipt of cancellation ?

  The SAP error message CRM_CANCEL413 indicates that there is an issue with the cancellation request in the CRM system. Specifically, it means that the requested cancellation date is earlier than the date when the cancellation was received. This can occur in various scenarios, such as when trying to cancel a sales order, service order, or any other document that has a cancellation process.
  Cause:
  
  Date Mismatch: The cancellation date you are trying to enter is earlier than the date the system recorded the receipt of the cancellation request.
  System Configuration: There may be specific configurations or rules in the system that prevent cancellations from being processed if they are dated before a certain point.
  Data Entry Error: The user may have mistakenly entered an incorrect date for the cancellation.
  
  Solution:
  
  Check Dates: Verify the cancellation date you are trying to enter. Ensure that it is not earlier than the date of receipt of the cancellation.
  Adjust Cancellation Date: If the cancellation date is indeed incorrect, adjust it to a date that is equal to or later than the date of receipt.
  Review System Configuration: If you believe the cancellation should be allowed, check with your SAP administrator or support team to review any configurations or rules that might be affecting the cancellation process.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling cancellations in your version of SAP CRM.
  Error Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  Training: If this is a recurring issue, consider providing training for users on how to properly handle cancellation requests in the system.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to your SAP support team for further investigation.