How To Fix CRM_CANCEL412 - The cancellation procedure was changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 412

• Message text: The cancellation procedure was changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL412 - The cancellation procedure was changed ?

  The SAP error message CRM_CANCEL412, which states "The cancellation procedure was changed," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with the cancellation of a transaction or document. This error can arise due to various reasons, including changes in configuration, business rules, or the status of the document being canceled.
  Causes:
  
  
  Configuration Changes: If there have been recent changes to the cancellation procedure in the system configuration, it may lead to this error. This could include changes in the settings related to cancellation processes or business rules.
  
  
  Document Status: The document you are trying to cancel may not be in a valid status for cancellation. For example, if the document has already been processed or is in a state that does not allow for cancellation, this error may occur.
  
  
  Custom Logic: If there are custom enhancements or user exits that modify the cancellation logic, they may not be aligned with the current configuration or business processes.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to perform the cancellation, leading to this error.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to the cancellation procedure in the SAP CRM system. Ensure that the settings are correct and that no recent changes have inadvertently affected the cancellation process.
  
  
  Document Status Verification: Verify the status of the document you are trying to cancel. Ensure that it is in a state that allows for cancellation. If the document is already completed or in a locked state, you may need to take additional steps to unlock or revert it.
  
  
  Review Custom Logic: If there are any custom enhancements or modifications in place, review them to ensure they are functioning correctly and are compatible with the current configuration.
  
  
  Authorization Check: Ensure that the user attempting to perform the cancellation has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if needed.
  
  
  Consult Documentation: Check SAP Notes and documentation related to CRM cancellation procedures for any known issues or updates that may address this error.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights or patches that can resolve the issue.
  
  
  Related Information:
  
  SAP Notes: Look for specific SAP Notes related to CRM_CANCEL412 for any patches or updates that may address this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to cancellation processes, such as CRM_ORDER or CRM_ORDER_MAINTAIN.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_CANCEL412 error and implement a suitable solution.