How To Fix CRM_CANCEL411 - A cancelling party is entered without a date of receipt of cancellation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 411

• Message text: A cancelling party is entered without a date of receipt of cancellation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL411 - A cancelling party is entered without a date of receipt of cancellation ?

  The SAP error message CRM_CANCEL411 indicates that a cancellation party has been entered in a CRM transaction, but there is no corresponding date of receipt for the cancellation. This error typically arises in scenarios where a cancellation process is being executed, such as canceling an order, service request, or other CRM-related documents.
  Cause:
  The primary cause of this error is the absence of a date of receipt for the cancellation when a cancellation party is specified. In SAP CRM, when you want to cancel a transaction, the system requires both the cancellation party and the date of receipt to properly process the cancellation.
  Solution:
  To resolve the CRM_CANCEL411 error, you need to ensure that a date of receipt for the cancellation is provided along with the cancellation party. Here are the steps to do this:
  
  
  Access the Transaction: Go to the relevant CRM transaction where you are trying to process the cancellation.
  
  
  Check Cancellation Party: Ensure that the cancellation party is correctly specified in the appropriate field.
  
  
  Enter Date of Receipt: Look for a field labeled "Date of Receipt" or similar. Enter the date when the cancellation was received. This date is crucial for the system to process the cancellation correctly.
  
  
  Save the Changes: After entering the required information, save the changes and try to process the cancellation again.
  
  
  Validation: Ensure that all mandatory fields are filled out correctly and that there are no other errors present in the transaction.
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more detailed information on handling cancellations in CRM.
  User Roles: Ensure that you have the necessary permissions to make changes to the cancellation process.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that both the cancellation party and the date of receipt are provided, you should be able to resolve the CRM_CANCEL411 error and successfully process the cancellation.